FAQs

Here are answers to our most commonly asked questions

General

How can I prepare for my first visit?

Ensure all forms are filled out and signed appropriately. If you’re a minor, ensure both of your legal guardians have signed. For adults, bring any documents you feel are necessary for your care, along with your insurance information.

What should I do if I have special financial circumstances?

Please contact our office directly. We’re committed to making mental health care accessible and can discuss different payment options or plans.

What if I need to cancel or reschedule my appointment?

We understand that life happens. Please give us a call as soon as possible if you need to reschedule or cancel an appointment. Note that certain policies may apply, so it’s best to inform us well in advance.

How do I know if you accept my insurance?

We accept most commercial insurance plans. However, it’s best to contact our office with your specific insurance details so we can confirm coverage.

Telehealth

Do you offer telehealth services?

At Harmony, we embrace telehealth as a supportive service that extends our reach beyond traditional office visits. 
This means you can receive the care and support you need from the comfort of your own space.

What platforms do you use for telehealth visits?

At Harmony, we embrace telehealth as a supportive service that extends our reach beyond traditional office visits. 
This means you can receive the care and support you need from the comfort of your own space.

What are telehealth visits like compared to in-person visits?

At Harmony, we embrace telehealth as a supportive service that extends our reach beyond traditional office visits. 
This means you can receive the care and support you need from the comfort of your own space.

For Minor Patients

Why do you need signatures from both parents/legal guardians for minor patients?

At Harmony, we prioritize the well-being and privacy of our minor patients. Requiring signatures from both parents or legal guardians ensures that we have consent from all parties involved in the child’s care. It’s part of our commitment to providing a safe and supportive environment for treatment.

What if I can’t provide signatures from both parents/legal guardians?

If obtaining both signatures is not possible, we require a copy of the legal orders that specify custody arrangements. This is to ensure that we are complying with legal requirements and acting in the best interest of the minor.

Does Harmony Psychiatric Services get involved in custody disputes or make court appearances?

At Harmony, our focus is on providing the best possible mental health care to our minor patients. We do not get involved in custody disputes and do not make custody recommendations to the court. Our primary commitment is to the therapeutic process and well-being of our patients.

For Patients 18 Years or Older

Can my parents be involved in my treatment if I’m over 18?

Yes, but only if you, as a legal adult, give explicit permission. This involves signing a release of information form specifying what details can be shared and with whom. Your privacy and autonomy are paramount to us, so this decision is entirely up to you.

What can my parents do if I don’t sign a release of information?

Without a release of information, we are legally required to respect your privacy and cannot discuss any details of your care, billing, or appointments with anyone but you. This includes parents and guardians.

On-Call Services

Does the practice offer on-call or mobile psychiatric services?

We are a lower acuity psychiatric practice focused on scheduled care, and we do not offer on-call or mobile services. Our providers maintain their individual schedules, providing dedicated attention during appointed times.

What if I need to see my provider outside of regular hours?

Each of our providers keeps their own hours, and we strive to accommodate your needs within our standard operating framework. If you need to see your provider, please call our administrative team Monday through Friday, 8 am to 5 pm, to schedule the next available appointment.

What should I do if I have an emergency or safety concern after hours?

If you are experiencing an emergency or have immediate safety concerns, please call 911 or proceed to the nearest emergency room without delay. Your safety is our top priority.

What steps should I take after an emergency situation has been stabilized?

Once you are stable and safe, please update us on your situation. We are here to support you and will work with you to schedule an appointment with your provider as soon as possible. An assessment may be required to make any changes to your care plan.

Can changes be made to my medication or treatment plan outside of scheduled appointments?

Assessments by your provider are necessary to make any changes to your treatment or medication. This ensures that any adjustments are made with a full understanding of your current health and needs.

Remember, your well-being is our primary concern.
If you have any questions or need further assistance, our administrative team is here 
to help during regular office hours.

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